Shipping & Returns

Shipping

We ship within the United States only (50 states + DC; some territories at checkout). We don’t ship internationally or to P.O. boxes at this time.
Most orders process in 1 to 3 business days and arrive within about 7 business days, depending on destination and carrier; estimates aren’t guaranteed. We’ll ship within 30 days or, if we can’t, let you consent to a delay or cancel for a full refund. We choose the carrier and may change it.

Shipping rates

Contiguous U.S. (48 states + DC)    $5.90
Alaska and Hawaii    $17.00

Sales tax is calculated at checkout. Title and risk of loss pass to you when we hand the package to the carrier. You’re responsible for a correct address; reshipment after a failed delivery may cost extra. If a package shows delivered but you can’t find it, or it arrives damaged, email support@seacretspa.com with your order number and photos and we’ll help.
 
Returns and Refunds
Eligible products bought directly from SEACRET.com may be returned within 30 days of delivery.

Standard returns
Unopened, unused products in original packaging (with all components, inserts, and any gifts/promo items) may be returned within 30 days for a refund to your original payment method.

First-order satisfaction return
On a customer’s first order, we may accept one opened product if: the request is within 30 days of delivery; at least 50% remains (as reasonably determined by us, with your order number and a photo); it was bought directly from SEACRET.com; it wasn’t tampered with, refilled, damaged, or misused; and it isn’t part of excessive-return, reseller, fraud, or abuse activity. Limited to one opened product per customer, household, address, or payment method, at our discretion.

How to start a return
Email support@seacretspa.com with your order number (and photos for damaged or incorrect items). Once we approve your return, we’ll email you a return label; print it, attach it to the package, and drop it off with the carrier shown on the label. Returns sent without prior approval may be delayed. Use a trackable method; we’re not responsible for returns lost in transit.

Shipping costs
You pay return shipping unless the return is due to our error or a damaged, defective, incorrect, or missing item. Use a trackable method; we’re not responsible for returns lost in transit. Original shipping charges are nonrefundable unless the return is due to our error or required by law.

Damaged, defective, incorrect, or missing items
Email support@seacretspa.com within 7 days of delivery with your order number, a description, and photos. If we confirm the issue, we cover the replacement, refund, or return shipping. This 7-day window doesn’t waive non-waivable rights for defective products.

Not eligible for return (unless required by law)
Products from other sellers; opened/used products (except the first-order return above); empty or under-50%-remaining products; tampered, refilled, damaged, or misused products; final sale items, gift cards, samples, free gifts, and rewards/promo items; and partial bundles, kits, or sets (these must be returned complete).

Refunds and abuse
After we receive and inspect your return, we’ll tell you if it’s approved and issue approved refunds to your original payment method within approximately 5 business days; your bank or card issuer may need additional time to post it. We may limit, deny, or refuse returns, refunds, replacements, or future orders, where permitted by law, for suspected fraud, reseller activity, or abuse. Nothing here limits non-waivable rights under your state’s law.